CUSTOMER TESTIMONIALS

Read what our customers have to say about us...



Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments: I could not have been happier with the service I received and the speed of shippng the rug which I ordered. The price was great! I purchased the rug for $300.00 less than the dept. store chain, plus I did not pay tax or shipping AND I received a free rug pad! What else can I say. The staff was great to deal with on the phone and I received updates about my delivery through email. I'd order again from them in a heartbeat!



Edla H. (IN)

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments:



Barbara A. (TN)

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments:



Rosemary F. (MI)

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments:



Anonymous Customer (Unknown)

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments: Never having done business with Craftrugs, I was a bit leery of ordering from them but the price of the item, as well as, shipping was great so I decided to give it try. I got what I ordered and the shipping time was very quick. I would happily do business with them again.



Debbie B. (MD)

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments: We ordered five of the rug pads (Super Movenot)and they all arrived promptly and fully met our needs. The pads are easily trimmed with a box cutter or heavy duty sissors and they provide sufficient padding for all of our area rugs. They also keep the rugs firmly in place on hardwood floors. You can't really find a better quality rug pad anywhere else.



Michael E. K. (WI)

Rating: Good

Price Rating: Excellent

Shipping Options Rating: Good

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments: The rug pads arrived quickly, and were what I expected as per the website. I hope they will live up to the good reviews on the site. As I have had them just a short time, I cannot comment on how they will wear over time.



Kathleen N. (VA)

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments:



Colleen P. (MT)

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments: Got exactly what I ordered promptly and at a great price. High recommend.



Anonymous Customer (Unknown)

Rating: Excellent

Price Rating: Good

Shipping Options Rating: Good

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Good

Comments:



Anonymous Customer (Unknown)

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments: I really like my rug so I have no regrets-



DE DEAN (GA)

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments: Excellent pricing and super fast delivery



Joan K. (CT)

Rating: Good

Price Rating: Good

Shipping Options Rating: Good

Delivery Rating: Good

Ease of Purchase Rating: Good

Customer Service Rating: Good

Comments:



Trudy C. (NY)

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments: I bought 3 Comfort Grip rug pads from CraftRugs. I had purchased some of these rug pads from a local retailer in the past and found them to be wonderful, but I couldn't find them in local stores when I needed pads for some new rugs. So I searched for these specific rug pads on the internet and found CraftRugs carried them at the best price. I had no problems with ordering, they arrived very quickly, and were exactly what I had ordered. So I had no problems whatsoever. I liked being able to use PayPal when ordering as I try to keep credit card use to a minimum.



Cynthia D. L. (OH)

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments: Excellent service, much better prices than others on SuperMoveNot rug pads.



Barbara A. (TN)
Hi David,

I just want to let you know that we just received our new rug and it looks great- even better than we expected!! One week from placing our order to receiving the rug is fabulous!

Thank you for your excellent customer service and we look forward to doing business with you in the future.

Sincerely,

Emily M. (MA)

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments: Fast shipping, good communication, rug pad just as described. Highly recommend this seller! Will buy from again!



Chris K. (GA)

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments:



David S. (NY)

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments: I was having trouble for months keeping my carpet in place. I tried other products. this one worked. I would recommend it.



Marj B. (MA)

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments: My experience with CraftRugs was excellent and I liked the products. The company is cooperative and responsive.



Linda H. (CA)

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments: Received as promised, but the plastic cover was ripped at the end and in the middle. At the end rip a litle dirt was on the backing, but not the outer of face of the rug.



David N. (OH)

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments: This my second purchase from them. Good price and service. No problems- I will use them again.



Jack R. (NY)

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments: Fast delivery and unbeatable price.



Michelle V. (NV)

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Not Rated

Comments: The entire purchase went smoothly, with immediate delivery, so there was no need to rate the customer service.



John J. (WI)

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments: CraftRugs cut my runners to fit perfectly -- no extra charge! Shipped super quickly. Great customer service.



Melissa F. (VA)

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Good

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments: We mistakenly ordered the wrong color of rug; Craftrugs shipped us the correct color quickly and easily, without any hassle.



Matt M. (CA)

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments:



Kay H. (AR)

Rating: Excellent

Price Rating: Good

Shipping Options Rating: Good

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments:



Elizabeth and Michael D. (VA)

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments: Overall experience with CraftRugs was wonderful. Delivery was quick. Customer service was very responsive. The prices were great. Thank you!



Patricia Q-P. (NY)

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments:



Kathryn W. (TX)

Rating: Excellent

Price Rating: Good

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments:



Anonymous Customer (Unknown)

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments: Shipped very quick and were extremely helpful when I called with a question regarding my order! Price was excellent!!



Gabriella R. (OH)

Rating: Excellent

Price Rating: Good

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments: Fast delivery, good product (rug pads), good selection.



Alyce C. (NY)

Rating: Excellent

Price Rating: Good

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments: I wish Karastan rugs were cheaper but they are what they are. Craftrugs gave me the best price I found on the web and at box stores. I would purchase from Craftrugs again.



Suzanne A. (KY)

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments:



Richard S. (ME)

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments: Great value for the price. On time shipping, no hassles.



Avi G. (CA)

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments: Best prices, quality merchandise, fast and FREE shipping.



Kathleen C. (NJ)

Rating: Excellent

Price Rating: Good

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments: We are happy with our purchase. The ease with which I could contact the company,and the willingness they showed to try to help my individual problem was an unexpected plus! The carpet and the pads are so nice!!



Leah S. (IL)

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Good

Customer Service Rating: Excellent

Comments:



Charles L. (KY)

Best price anywhere! Great customer service! Definitely will buy from this site again.



Anonymous Customer (Unknown)

The web site was very user friendly. The price was great and we received our pad very quickly.



John (NY)

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments: Your price actually beat Direct Buy! I got a 6' x 8' rug pad from you for $3 less than a 5' x 7' was going to cost me, supposedly manufacturer-direct. That free shipping really adds up to extra savings.



Gary A. (CA)

Rating: Excellent

Price Rating: Good

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments:



Anonymous Customer (Unknown)

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Good

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments: Purchased an 8x11 rug pad. It was shipped in a plastic bag that had a tear in it, leaving a little spot. Too much trouble to send it back, but it could have been packaged better or at least double bagged.



Susan H. (CA)

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments:



Avi G. (CA)

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Good

Delivery Rating: Good

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments: Good customer service. Seller followed up with my shipment to ensure proper delivery.



Jeff P. (CA)

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments:



Dairy Conveyor Corp (NY)

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments: I am a consumer critic in terms of customer service and purchase experience. I'm delighted to say that Craft Rugs provides the very best best service and lowest prices. This Co. gives feedback through the order and delivery process and the fastest service you could imagine.



David H. (CO)

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments:



Mimi S.P. (AR)

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments:



Shelby S. (NM)

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments: great prices. Fast shipping. Saved over 40% over Lowe's price.



Jeff M. (CA)

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments:



Kathy S. (NC)

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments: I got the first rug and a seam was pulling out. Wasn't going to do anything about it but the store happened to call and I mentioned it. They immediately started the return process (very easy, save your rug bag) and shipped me a new one. Then called to make sure the second rug was aok.
The price was just a few dollars less than our local store which was a disappointment but it was better than a sharp stick in the eye.



Cynthia L. (SC)

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments:



Anonymous Customer (Unknown)

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments: Fantastic, prompt delivery,unbeatable prices I compared several online stores and not one came close to the price I paid at craft rugs !.



Lorraine W. (NJ)

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments:



Pamela G. (IA)

Rating: Excellent

Price Rating: Good

Shipping Options Rating: Good

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Good

Comments:



Kyle T. (WY)

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments: Site is well organized and prices are best on the Internet.



Mona P. (RI)

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments: Very easy purchase, and the price was excellent. Before I knew it the item was delivered.



Margarita (PA)

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments: They did everything they said they would do. The price was better than other places and they sent the merchandise quickly. I woud recommend them.



Jack R. (NY)

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments:



Herman D. (AZ)

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments: Fast shipping and great sale prices! Lowest price I found for Karastan rugs.



Deborah K. (IL)

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments: I researched options online for spot refinishing my kitchen hardwood floors. This particular product seemed to be my best bet. Craft rugs had the best price/shipping cost by far. Plus, it was delivered to me via UPS within just a few days of placing my order. I was 100% satified and would shop here for other products in the future.



Mara H. (VA)

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments: Very competitive price when compared to ebay.
I usually go to ebay first for whatever I need to check the price. Then, I stumbled across CraftRugs.com and found the price to be cheaper, plus free shipping for the rug pads. So, I ordered it right away. Moreover, they kept me posted on shipping status (via UPS) and the shipping was fast too. Couldn't have asked for more!



Suwit I. (TX)

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments:



Ivy G. (TX)

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments:



Frank C. (VA)

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments:



Anonymous Customer (Unknown)

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Good

Delivery Rating: Good

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments:



Sujai C. (CA)

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments:



Anonymous Customer (Unknown)

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments: Great selection, service, delivery and price.



Charles B. (FL)

Rating: Excellent

Price Rating: Good

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments:



L. Stepp (TX)

Rating: Excellent

Price Rating: Good

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments:



Todd B. (GA)

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments:



Ronald E. (PA)

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments: Sept 27, 2009 from Jenny of MA.

Great site to buy rug. Unbeatable price, helpful customer service, fast shipping.

This is my first time to shop from this site. First I was a little bit hesitate to send $800 to somebody I can't see, so I have waited for several weeks and checked this site's rating as much as I could find. Since I like the Karastan Plum Blossom blue rug so much and this site has the best price, finally I decided to give it a try. Now I'm so happy I did that, I receive the rug in 4 days! On the third day after I placed my order, I received the rug pad and the rug came on the fourth day since they were sent from different location.


I definitely will buy from this site again. From now on, if I want to buy rug, I'll check this site first. Great shopping experience.


Jingshu Z. (MA)

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments: This site represents how a web based shopping experience should be! On a Saturday I had trouble using a coupon code on a product. I called and a human answered! He fully resolved my issue AND placed the order for me. I added a second rug on Monday. My rugs arrived QUICKLY! Much faster than expected!

Their prices couldn't be touched for the Karastan rugs I ordered. Price isn't everything and with Craftrugs, it's not everything - they have excellent service as well! I ordered a Karastan plum blossom and Karastan bistro. They're awesome!

One of the best things was free shipping and free top quality rug pads. Most sites offering free rug pads don't give you the Leggett & Platt felt based pads! They are SO much better than the standard pads!



Jason M. (GA)

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments: The management of this store is very responsive and friendly. I encountered a problem with delivery due to fedex's error and contacted David. He wrote back and called immediately. This was truly appreciated. A new shipment was sent out since Fedex returned the original one. I received it very quickly. The merchandise is high quality and very fair priced. I like this vendor and will definitely do business with them again.



Anonymous Customer (Unknown)
Prices are the best on the Internet!



Elizabeth F. (TN)

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments: They did a great job of delivering my rug very quickly, and my rug is just as beautiful as I expected!



Monica C. (CA)

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments:



Christine K. (CA)

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments: Great product at a great price with exceptionally fast shipping. Excellent merchant!



Frances F. (NJ)

Rating: Good

Price Rating: Good

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments:



Sujai C. (CA)

Rating: Excellent

Price Rating: Good

Shipping Options Rating: Good

Delivery Rating: Good

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments:



Jeff B. (WA)

Rating: Good

Price Rating: Good

Shipping Options Rating: Good

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Good

Comments:



Judith H. (MA)

Rating: Good

Price Rating: Ok

Shipping Options Rating: Good

Delivery Rating: Good

Ease of Purchase Rating: Excellent

Customer Service Rating: Good

Comments: good service, fast shipping



Lee C. (WA)

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments:



Larry N. (NM)

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments:



Alice E. (WI)

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments:



Ivy G. (TX)

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments: A larger picture would help - I saw my carpet in store so I knew what I would get. Might not have ordered if I only saw that itty-bitty picture.



Barbara K. (NJ)

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments:



Mary R. (NM)

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments: Super Movenot rug pads arrived quickly and their quality was very good...I was very pleased with the product. A small glitch related to calculation of shipping charges was quickly resolved by customer service reps who actually seemed to care about making sure the customer was satisfied (refreshing change!). Overall, a very good shopping experience.



John W. (DC)

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments: Best price I could find. Fast Delivery. Will use again when needed.



Paul S. (SC)

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments: I saw this rug locally at twice the price. I felt the price was out of line for what the rug is made of but I really wanted it. Now I have it and a price I am completely happy with without paying tax or shipping. It was delivered quickly, well packed.



Ann E. H. (NY)

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments: Couldn't believe it. I placed my order (which was over $100 cheaper than Macy's) for a rug pad. And 2 days later, I received it via UPS. It came quicker than my actual rug. I would definitely recommend and use Craftrugs again. I've never experienced such great service from an online retailer.



Ashley R. (NY)
You guys ROCK! My dining room is all torn up (I had to refinish the hardwood floors) and I can't put it back together until the braided rug arrives. You guys are fast! I just tracked the rug and it's due to deliver on Thursday!

Thank you so much for your free shipping and fast service. I sure hope it's on time!

I will let you know when it arrives..

I received my braided rug and padding yesterday (right on time) and it's down and my dining room is back in place! THANK GOD! It was driving me nuts having my dining room chairs in the hallway and living room. This rug was to replace a rug my dogs destroyed and I thought I ordered the same color, but it turned out it did not match my previous rug. But you know what? I like this one even better than my previous rug!

I was a little disappointed that the padding was not wide enough to fit the rug (probably about 1 foot short, which makes it only 6 inches on each side), but the quality of the padding is superb!

Your free shipping and fast service is wonderful and such a bonus. In this day and age of the internet & "surfing" and shopping around for the best deal, the free shipping is a key to making a solid decision.

Thank you so much for being there for shoppers and helping them make a sound decision.

Karen M. (OH)
Hi Dave,

I received our carpet today! I am so glad that I waited, because it is the best color scheme for the room. It looks exactly as I expected and I am very happy.

I appreciate your kind, responsive customer service throughout this unusual order process. I will definitely consider your company for any other similar purchases!

Yours truly,
Debbie B. (PA)
To Whom It May Concern:

Our rugs arrived today! We are extremely pleased with our purchase. Your staff was very helpful and your prices were the lowest we found.

We will definitely recommend your site to our friends.

Thanks again,
Sally P. (CA)
Dave,

My husband and I saw the rug we wanted at a local flooring store. We found the same rug on your site-for almost $350 dollars less, plus FREE SHIPPING and A FREE PREMIUM RUG PAD!

Besides beating their price, your customer service was far superior. We appreciate you taking the time to explain the features of the rugs, other available sizes, and even coordinating rugs.

We are extremely pleased, and will be contacting you shortly to order rugs for the rest of our house.

Best Regards,
Brian and Erika (CO)
Dear David,

Thanks for getting back to me and your suggestion on the co-ordinates.

It has been a pleasure doing business with you.

Wayne W. (ON)
It truly has been a pleasure doing business with you and you can be assured that I will visit your website again and recommend it to anyone I know who is shopping for a rug.

Paula R. (NY)
Hi! Just received my rug and I absolutely love it! It is even nicer than I had hoped for. Thank you so much for the superior service. I just purchased another one a few moments ago and look forward to receiving that one, too.

Sincerely,
Debbie W. (CA)
The customer service at Craft Rugs was superior. David went above all expectations to help resolve an unforeseen issue. We have not experienced such customer service dedication during our four years of building and decorating our home. David was pleasant and responded promptly to each contact. He could have easily left the issue unsolved, but instead he displayed ethics and honorable character. I highly recommend Craft Rugs. Customer satisfaction is truly first!!!


Kim C. (CA)

Rating: Good

Price Rating: Excellent

Shipping Options Rating: Good

Delivery Rating: Excellent

Ease of Purchase Rating: Good

Customer Service Rating: Ok



Mark V. H. (NY)

Rating: Good

Price Rating: Good

Shipping Options Rating: Good

Delivery Rating: Good

Ease of Purchase Rating: Good

Customer Service Rating: Good



Angelia L. (CO)

Rating: Good

Price Rating: OK

Shipping Options Rating: OK

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent



Karen S. (IL)

Rating: Good

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Good

Ease of Purchase Rating: Good

Customer Service Rating: Good

Comments: price was very good when compared to a few other retail stores. same pad as macys for about half the cost



Tom B. (CA)

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments:



Judith O. (MD)

Rating: Good

Price Rating: Ok

Shipping Options Rating: Ok

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments:



Karen S. (IL)
I was appreciative of my recent contact. I purchased a rug from you about a year ago with total satisfaction - this contact had nothing to do with that purchase other than I was trying to remember who delivered the rug. David was most helpful in getting the information to me even though it was only for my benefit, and not concerning a current sale. I will be sure that my next purchase is with you in the future - you are great to work with even if it's just information. thank you.


Judy R. (NY)
I recently ordered this rug from craftrugs.com. Let me tell you, I am very particular about my floor coverings. A friend recommended this site, and after browsing, I couldn't find quite what I wanted. Well, I called them up, and was emailed this picture. And I'm telling you, this rug and I were meant to be together.
Not only did I get an unbelievable deal, but a nice man also brought it in a truck straight to my door. I think it came two days after I ordered it.
This rug is like walking on a cloud. My roommate likes to come in and just stand on it. Now, I live in a small Brooklyn apartment. I don't have a guest bedroom. I do, however, have a lovely air mattress I blow up just for guests. True story--this rug is so nice, most of them would rather sleep on it than the mattress.
Best purchase I ever made. Every time I look at it, this rug makes me smile.

Cheers,
Jennie P. (NY)

Rating: Good

Price Rating: Good

Shipping Options Rating: Good

Delivery Rating: Good

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Comments: After an error was made by the shipping company, CraftRugs.com's customer service reponded quickly to resolve the problem. I am very satisfied with my dealings with CraftRugs.com.



Robert K. (CA)
Excellent product price and reasonable shipping fees!



Anonymous Customer (Unknown)